Our commitment to digital accessibility.
Last updated June 14, 2026 • Effective immediately
This Accessibility Statement describes the measures OneCanopi takes to provide an accessible website experience and our ongoing efforts to improve usability for all visitors.
Agreement to our legal terms
We are OneCanopi, LLC (“Company,” “we,” “us,” “our”), a company registered in Ohio, United States, at 4110 Hamilton-Middletown Rd, Hamilton, OH 45011.
We operate the website onecanopi.com (the “Site”), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).
Covering needs, empowering futures. OneCanopi delivers affordable housing, supportive programs, and partnerships across Hamilton, Ohio and beyond.
You can contact us by phone at (513) 896-4411, email at info@onecanopi.com, or by mail to 4110 Hamilton-Middletown Rd, Hamilton, OH 45011, United States.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and OneCanopi, LLC, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by info@onecanopi.com, as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
We recommend that you print a copy of these Legal Terms for your records.
Our commitment
OneCanopi, LLC is committed to ensuring our services are accessible to people with disabilities. We aim to conform with the WCAG 2.2 Level AA. This accessibility statement forms an integral part of our Terms and Conditions: https://onecanopi.com/terms-conditions/. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
Lawyer reviewThis section should be expanded to describe the specific portals and features being offered (resident portal, landlord portal, vendor portal, etc.) as they launch.
Accessibility features
You should be able to:
- Change colors, contrast levels, and fonts
Zoom in up to 200% without loss of information or functionality
Navigate the website with just a keyboard
Use transcripts or closed captions with audio and video materials
Stop moving images
Listen to the website using a screen reader
Download materials in alternative formats
- and logos contained therein (the “Marks”).
Your use of our Services
Capability with assistive technology
Our website is designed to be compatible with the following assistive technologies:
Alternative Input:
Keyboard-only navigation with logical tab order and visible focus indicators
ARIA landmark roles to support switch and scanning devices
Cognitive Assistance:
Reading guide (page mask/focus line); reading mode to reduce visual clutter
ADHD-friendly mode; font adjustments including dyslexia-friendly font (OpenDyslexic)
Reduced animations
Highlight links and headings
Hearing Assistance:
Closed captions and transcripts provided for video and audio content where available
no audio-only alerts
Mobile Accessibility Features:
Touch-friendly interface
Responsive design across all screen sizes
Pinch-to-zoom enabled
Accessible tap targets
Motor Assistance:
Full keyboard navigation support
Skip-to-content link
No time limits on interactive elements
Large clickable areas
Screen Magnification:
Browser-level zoom supported up to 200% without loss of content or functionality
Text resize without assistive technology
Screen Readers:
Compatible with JAWS, NVDA, VoiceOver (macOS/iOS), and TalkBack (Android)
Semantic HTML structure; proper heading hierarchy
Descriptive alt text on images
ARIA labels on interactive elements
Switch Access:
Keyboard-navigable interface supports single-switch and multi-switch scanning
Logical focus order throughout all pages
Voice Recognition & Control:
Compatible with Dragon NaturallySpeaking and Windows Speech Recognition
All interactive elements are reachable and operable by voice command
Conformance status
Status: Partially compliant with WCAG 2.2 Level AA
We conducted our most recent accessibility evaluation in January 2026. For more information, see the HOW WE TEST and NON-ACCESSIBLE CONTENT section.
Non-accessible content
Below is a description of known limitations we’re working to address.
Video captions: Some embedded video content, including video testimonials, may not currently include closed captions. We are working to add captions to all video content.
Image alternative text: Some decorative and AI-generated images on the site may have incomplete or missing alternative text descriptions. We are actively reviewing and updating all image alt text.
Third-party content: Some embedded third-party tools (including Calendly scheduling and ConvertKit email forms) may not fully conform to WCAG 2.2 Level AA. These are maintained by external providers and may have their own accessibility limitations.
PDF and downloadable resources: Downloadable guides and resources may not be fully accessible to all screen readers. We are working to provide accessible versions upon request.
We are actively working to address these issues as part of an ongoing plan to improve accessibility.
Preparation of this statement
This statement was prepared on June 14, 2026 and is reviewed annually or when we make significant service changes.
We maintain records of accessibility feedback and our responses for regulatory compliance.
How we test
We evaluate accessibility using:
External accessibility audit
Self-assessment conducted in accordance with EAA requirements
Ongoing monitoring and regular accessibility reviews
Enforcement
For US residents, if you are not satisfied with our response, you may contact the US Access Board at access-board.gov or your state’s disability rights office.
If you’re not satisfied with our response, you can contact the enforcement authority in your country:
Germany: BFIT-Bund
France: Défenseur des droits
Ireland: National Disability Authority
Spain: OADIS
Italy: AgID
For other EU countries, contact your national consumer protection authority.
For questions about accessibility or this statement, contact us using the details below.
Contact Us
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Get in touch
OneCanopi, LLC
4110 Hamilton-Middletown Rd
Hamilton, OH 45011
United States
Phone: (513) 896-4411
Email: info@onecanopi.com